How to Create Heart-Based Hospitality – Part 2
Part 2
The Goals and Benefits of Heart-Based Hospitality
In the future, the guest experience will be strong in loving-kindness, compassion, and heart-warming care, and it will be created by working with energy and by developing spiritual capacity.
Introduction
- Part 2 provides an overview of the main goals, benefits, and characteristics of Heart-Based Hospitality, and you will start to learn about how to create it. You will also learn about why the concept makes guests and hotel staff feel happier when they provide it. At the same time, you will begin to see the difference between Heart-Based Hospitality and SOP-Customer Satisfaction, which is the concept used throughout the world to create the guest experience.
- You can only truly understand Heart-Based Hospitality through the heart, and Part 2 will begin the process of opening your heart more and more so that you can understand and experience the concept. This process will continue throughout the course.
- Take your time with each section. As you allow your heart to open, you will feel yourself change and you will feel a desire to show loving-kindness, compassion, and heart-warming care to others grow. It is a beautiful experience and journey, which I hope that you will enjoy!
1
Guidelines
2
Section 2.1: “You Raise Me Up” by Celtic Woman
3
Section 2.2: The Nature of a Heart-Based Hospitality Experience
4
Section 2.3: “You Light Up My Life” by LeAnn Rimes
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Section 2.4: Compassion Is True Compassion
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Section 2.5: “The Greatest Danger”
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Section 2.6: The Experience Ladder
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Section 2.7: “Bliss is Not a Feeling but a State of Being."
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Section 2.8: The Desired Transformation of the Guests
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Section 2.9: Let Your Love Flow Unceasingly
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Section 2.10: The Meaning of Heart-Warming Care in Heart-Based Hospitality
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Section 2.11: “Man is in Reality a Spiritual Being ..."
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Section 2.12: The Effect of Loving-Kindness and Compassion on People Who Are Hurting Inside
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Section 2.13: The Power of Feelings
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Section 2.14: Our Body Has an Energy Vibration
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Section 2.15: The Heart Creates the Body’s Magnetic Field
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Section 2.16: The Mirroring Effect of Energy
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Section 2.17: The Implications of Energy in a Hotel Context
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Section 2.18: Creating Social Coherence
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Section 2.19: Changing the Energy Around You
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Section 2.20: The Human Aura
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Section 2.21: The Importance of the Chakras Energy System for Heart-Based Hospitality
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