Welcome to the Online Heart-Based Hospitality Courses
Introduction
This platform is the dedicated online learning portal for Heart-Based Hospitality, where you can access the 12 transformative online courses featured on our main site.
Today, a growing number of progressive hospitality providers and customer service organizations are shifting their employee training online. At the same time, driven professionals are embracing digital learning to elevate their own skills and careers.
We offer a diverse range of hospitality and customer service courses tailored for every career stage—whether you are just starting out or have many years of industry experience.
Recognition
Over the years, many hotels where Heart-Based Hospitality workshops have been carried out, have won accolades and awards within their country or internationally for the nature of their guest experience. This includes the much sought-after World Travel Awards up to the level of World’s Leading Hotel. You can find more information about how hotels have benefited from the workshops here.
Testimonials
You can read a few testimonials about the effectiveness of the Heart-Based Hospitality workshops. Click here.
These courses are available online here in much more detail with more information, heart-warming stories, and videos that move the heart.
Heart-Based Hospitality Courses
These courses are completely unique to this platform. They were created directly by Peter McAlpine, the pioneer of the Heart-Based Hospitality concept.
This series of 12 online workshops is built upon the proven, in-house training programs Peter conducted on-site for hotels across the globe. When the global pandemic brought the travel industry to a standstill in 2020, these powerful workshops were thoughtfully transitioned into a digital format, making this transformative training accessible to hotels and individuals worldwide.
The real-world impact of this methodology speaks for itself: multiple hotels have gone on to win prestigious international awards after implementing Heart-Based Hospitality.
