Part 4 Understanding How People Really Feel   In the future, the guest experience will be strong in loving-kindness, compassion, and heart-war...

Showing empathy and compassion to guests is an essential part of Heart-Based Hospitality. Part 10 explains in detail what empathy and compassion me...

This section is about Near-Death Experiences (NDE). The NDE is very relevant to hospitality because it answers the following questions. What is ...

Part 9 is about developing the capacity to show loving-kindness to yourself and to others. Loving-kindness is one of the three essential spiritual ...

Part 8 provides useful information about the energy of our thoughts, feelings, and emotions, and about how this energy can be used not just to tran...

Part 7 explains how to send love energy and the benefits of sending it for hotel staff; for the energy of the hotel; and for creating Heart-Based H...

Part 6 is about the worries and emotional suffering that so many people experience and how hotel staff can help their guests to feel happier by sho...

Part 5 is about the benefits of complimenting guests and how to compliment them. You will also learn about the energy of complements. People wan...

Part 1 is divided into three sections. It explains what Heart-Based Hospitality is; how it is different from the globally pervasive SOP-Customer Sa...