The Focus of the Online Courses
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The difference between the Heart-Based Hospitality courses and Customer Service courses is very simple. Customer Service courses provide (excellent) guidance for people in general service situations, which includes hotels, shops, airlines, and businesses in general. Customer Service courses are based on the concept of following standard operating procedures (SOPs) to satisfy customers. The concept is called SOP-Customer Satisfaction. In contrast, Heart-Based Hospitality is very different.
The following text is taken from the Front Page of www.heartbasedhospitality.com:
“Heart-Based Hospitality is an energetic and spiritual concept of hospitality. It provides a completely new direction in hospitality for the hotel industry. It is based on love, particularly loving-kindness, compassion, and heart-warming care, which are the forgotten essence of hospitality. By working with energy, especially heart energy, and by developing the spiritual capacity of the hotel staff you can create limitless levels of hospitality far above the traditional 5-Star, SOP-Customer Satisfaction ceiling. As you develop Heart-Based Hospitality you can increase the softness, gentleness, loving-kindness, compassion, and heart-warming care of the staff and the energetic warmth of the hospitality without limit.”
I created the concept of Heart-Based Hospitality for the hotel industry. One day, when the hotel industry discovers that everything is made of energy and that love (loving-kindness, compassion, and heart-warming care) is the essence of hospitality, the concept will revolutionise the hospitality industry. The website at www.heartbasedhospitality.com explains all of this so I won’t repeat it here.
In short, if you want guidance about customer service, the CustomerService courses will serve you admirably. But if you want to create a hospitality experience, which is infused with special energy and which is strong in loving-kindness, compassion, and heart-warming care, the 11 Heart-Based Hospitality courses will serve you better. They will transform you personally and create in you a growing desire to show these core values of hospitality to everyone you meet while at the same time increasing your spiritual capacity to infuse your guest-related activities with these core values.
Click here for more information about the essence of Heart-Based Hospitality.