How to Create Heart-Based Hospitality - Part 4

Instructor

Peter McAlpine

2 Students enrolled

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Curriculum
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Part 4 Understanding How People Really Feel

In the future, the guest experience will be strong in loving-kindness, compassion, and heart-warming care, and it will be created by working with energy and by developing spiritual capacity.

Introduction

Part 4 is about understanding how people really feel, in particular how they feel behind the mask that they are wearing to cover up their true feelings about life.

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Guidelines

Text lesson
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Section 4.1: The Hidden Pain That People Feel

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1.5 hours
3

Section 4.2: Helping People with Their Worries Part 1 of 2

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1.5 hours
4

Section 4.3: Helping People with Their Worries Part 2 of 2

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1.5 hours
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Section 4.4: The Guest Experience in a Heart-Based Hospitality Hotel - Part 1 of 2

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1 hour
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Section 4.5: The Guest Experience in a Heart-Based Hospitality Hotel - Part 2 of 2

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1.5 hours
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Section 4.6: The Key to Loving Other People

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1.5 hours
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Section 4.7: Be Kind, For Everyone You Meet Is Fighting a Hard Battle

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1 hour
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Section 4.8: A Comparison Between People and an Iceberg

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1.5 hours
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Section 4.9: If We Could Look Into Each Other’s Hearts Part 1 of 2

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1.5 hours
11

Section 4.10: If We Could Look Into Each Other’s Hearts Part 2 of 2

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1.5 hours
12

Section 4.11: Stressed Guests at the “Crocodile Island” Resort

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1.5 hours
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Section 4.12: Life Without Love

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1.5 hours
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Section 4.13: People Who Wish to Commit Suicide

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1.5 hours
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Section 4.14: People Who Have Committed Suicide

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1 hour
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Section 4.15: Don Ritchie “The Angel of the Gap”

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1 hour

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