How to Create Heart-Based Hospitality – Part 4

Part 4

Understanding How People Really Feel

 

In the future, the guest experience will be strong in loving-kindness, compassion, and heart-warming care, and it will be created by working with energy and by developing spiritual capacity.

Introduction

Part 4 is about understanding how people really feel, in particular how they feel behind the mask that they are wearing to cover up their true feelings about life.

 

1
Guidelines
2
Section 4.1: The Hidden Pain That People Feel
1.5 hours
3
Section 4.2: Helping People with Their Worries Part 1 of 2
1.5 hours
4
Section 4.3: Helping People with Their Worries Part 2 of 2
1.5 hours
5
Section 4.4: The Guest Experience in a Heart-Based Hospitality Hotel - Part 1 of 2
1 hour
6
Section 4.5: The Guest Experience in a Heart-Based Hospitality Hotel - Part 2 of 2
1.5 hours
7
Section 4.6: The Key to Loving Other People
1.5 hours
8
Section 4.7: Be Kind, For Everyone You Meet Is Fighting a Hard Battle
1 hour
9
Section 4.8: A Comparison Between People and an Iceberg
1.5 hours
10
Section 4.9: If We Could Look Into Each Other’s Hearts Part 1 of 2
1.5 hours
11
Section 4.10: If We Could Look Into Each Other’s Hearts Part 2 of 2
1.5 hours
12
Section 4.11: Stressed Guests at the “Crocodile Island” Resort
1.5 hours
13
Section 4.12: Life Without Love
1.5 hours
14
Section 4.13: People Who Wish to Commit Suicide
1.5 hours
15
Section 4.14: People Who Have Committed Suicide
1 hour
16
Section 4.15: Don Ritchie “The Angel of the Gap”
1 hour

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Enrolled: 3 students
Duration: 20.5 hours
Lectures: 16
Level: Intermediate
How to Create Heart-Based Hospitality – Part 4
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